Manager, Front Office

Location: Hard Rock Hotel New York; onsite overnight role

Salary: $100,000–$146,300 per year. The description also lists compensation of $80,000–$85,000.

Company

hirify.global operates the Hard Rock Hotel New York and provides hospitality services focused on guest experience, safety, and brand standards.

What you will do

• Lead and supervise overnight front desk operations while serving as Manager on Duty.
• Coach team members and maintain luxury-level guest service, brand standards, lobby presentation, and room standards.
• Handle VIP arrivals, special requests, escalated guest concerns, service recovery, and guest-history personalization.
• Oversee the nightly audit, room revenue, folios, daily reporting, transaction balancing, and cash and payment security.
• Coordinate with Security on incidents and safety concerns, complete incident reports, and prepare morning handover reports.
• Monitor staffing, productivity, performance, quality scores, guest feedback, events, promotions, and implementation of property procedures.

Requirements

• 4+ years of experience in hospitality Room Division management; luxury hotel experience preferred.
• Degree or diploma in Hospitality Management, or an equivalent combination of education and experience.
• Experience in a NYC union environment or similar setting, including proficiency with the current NYC CBA / IWA.
• Strong communication, listening, organizational, quantitative, customer-service, and leadership skills.
• Strong command of Microsoft Office and hotel platforms including MICROS Opera, Sabre/SYNXIS, Delphi, and SUN.
• Fluent English required; additional languages are preferred.

Nice to have

• Deep understanding of lifestyle hotels.
• Passion for music and knowledge of music trends.
• Experience creating local events and promotions.

Culture & Benefits

• Comprehensive benefits package supporting health, future planning, and work-life balance; benefits vary by employment status.
• Work requires evenings, weekends, holidays, and overnight shifts as needed.
• Physical activity includes extended standing and walking, with occasional lifting, pushing, or carrying of objects up to 10 pounds / 5 kilograms.
• Work may involve exposure to heat, cold, chemicals, and loud or noisy environments.