Customer Support Engineer

Location: Remote - EMEA

Company

hirify.global provides Postgres and Vitess database clusters for large-scale data workloads, with a focus on developer experience.

What you will do

• Handle customer and developer support requests through tickets, Slack channels, public discussions, and other support channels.
• Debug and resolve issues involving queries, schema changes, application behavior, database connectivity, and production workflows.
• Help customers use the hirify.global platform effectively and understand database-related behavior.
• Create and improve documentation, support playbooks, troubleshooting guides, and customer-facing materials.
• Identify recurring customer friction and product gaps, then work with Engineering to prioritize improvements.
• Contribute to scalable support systems, processes, and practices.

Requirements

• Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
• Working knowledge of SQL, preferably with MySQL and/or PostgreSQL experience.
• Strong debugging skills and the ability to reason through application and database behavior.
• Programming experience and the ability to read and navigate unfamiliar code.
• Experience with application frameworks, ORMs, database connectors, or application deployment patterns.
• Strong written and verbal communication skills, empathy, organization, and cross-functional collaboration.

Nice to have

• Experience working in a remote organization.
• Experience with AWS, GCP, or Azure.
• Knowledge of monitoring, observability, and debugging tools.
• Experience building support processes, documentation systems, or early-stage teams.

Culture & Benefits

• Remote work environment designed to support people regardless of location.
• Inclusive and equitable workplace focused on respect and belonging.
• Compensation includes base salary, variable compensation where applicable, benefits, and equity.
• Opportunity to work directly on production problems and shape the product and support function.

Hiring process

• The Talent Acquisition team provides further compensation details during the interview process.
• Interview accommodations are available for candidates with disabilities.