Senior Tech Support Analyst

Location: El Segundo, California, United States

Salary: Starting at $60K annually, depending on skills, qualifications, and experience.

Company

hirify.global is an online media and software services company operating platforms across health, automotive, legal, and home and travel markets.

What you will do

• Lead the analysis and resolution of standard, high, and critical end-user hardware and software incidents.
• Coach IT Support Analysts, conduct team meetings when needed, and transfer technical knowledge through documentation and training.
• Manage onboarding and offboarding processes, including user accounts, permissions, and access rights.
• Support VPN connectivity, remote users, conference room AV systems, workstations, and executive priority support.
• Maintain asset inventories, computer images, imaging servers, hardware and software upgrades, and procurement processes.
• Assist with local servers, network equipment, backups, recovery, desktop automation, business applications, and special projects.

Requirements

• B.S. degree in Information Technology and at least five years of equivalent work experience.
• Experience mentoring or coaching team members and working in a collaborative, team-oriented environment.
• Technical knowledge of Active Directory, Windows 10, VPN, network hardware, protocols, standards, and Dell servers.
• Application support experience with Google Workspace, RingCentral, and Microsoft Office 365.
• Hands-on troubleshooting of Dell and Lenovo desktops and laptops, plus experience with Hyper-V or VMware and computer imaging tools.
• Strong communication, interpersonal, customer service, analytical, research, prioritization, and problem-solving skills.

Nice to have

• CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma certification.
• Working knowledge of Mac Mini and MacBook Pro systems.

Culture & Benefits

• Medical, dental, and vision insurance options.
• Flexible spending accounts for medical and dependent care.
• Short- and long-term disability, life, and AD&D insurance.
• 401(k) retirement savings plan with company match.
• Paid time off, paid holidays, Employee Assistance Program, and well-being coaching.
• Voluntary home, auto, and pet insurance plus discounted legal and financial services.