GCS Executive Customer Care Specialist 1

Location: Atlanta, Georgia, United States. Two shift schedules are available: Tuesday–Saturday, 2:00 PM–10:30 PM, or Thursday–Monday, 9:00 AM–5:30 PM.

Base pay: $22 USD per hour.

Company

hirify.global operates a global marketplace for buying and selling tickets to live events through hirify.global and viagogo.

What you will do

• Resolve escalated inquiries from executives, including Attorney General, concierge, and consumer complaint platform cases.
• Communicate difficult decisions with empathy and de-escalate challenging customer situations.
• Collaborate with cross-functional teams to identify systemic issues and improve executive customer experiences.
• Respond to customer inquiries and concerns across social media channels while maintaining a professional brand presence.
• Research issues to provide first-contact resolution, moderate online communities, and provide expert guidance on products, services, and policies.
• Create and update community articles to help customers resolve common questions independently.

Requirements

• At least 2 years of customer service experience.
• Strong analytical, problem-solving, communication, empathy, adaptability, and attention-to-detail skills.
• Technical proficiency with social media platforms and CRM systems.
• Solid understanding of Facebook, Twitter, Instagram, Snapchat, and TikTok.
• Availability for one of the specified Tuesday–Saturday or Thursday–Monday schedules.

Nice to have

• At least 1 year of experience handling executive customer escalations.
• Previous experience supporting social media platforms.

Culture & Benefits

• Growth-focused environment with opportunities to develop skills and knowledge.
• Paid time off and paid parental leave.
• Comprehensive health, vision, and dental insurance.
• 401(k) and other benefits included in the total compensation package.
• Team-building events supporting collaboration and camaraderie.