International Business Manager

Location: Onsite at the Singapore Support Center; significant travel within multiple regions, up to 60%.

Company

hirify.global is a multi-brand restaurant company operating more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

What you will do

• Build and maintain business partnerships with local partners, licensees, franchisees, and internal stakeholders.
• Provide consultation on short-, mid-, and long-term business planning, operational standards, brand support, and market growth.
• Set KPI targets and align partners with business objectives for revenue, net unit growth, sales, profitability, and guest satisfaction across Japan and Korea.
• Support existing businesses and new brand or market launches, including store development and regional initiatives.
• Coach partners and licensees, reinforce operational excellence, and guide people development, organizational structure, and succession planning.
• Manage regional budgets and expenses, document franchisee interactions, and help resolve stalled projects.

Requirements

• Bachelor’s degree or equivalent education and experience.
• At least 10 years of experience in small- to medium-sized franchisee general management or as a Director of Operations for a large franchisee.
• Fluent English and the ability to read, write, and speak Korean and Japanese are required.
• Experience providing technical and operational training.
• Strong relationship-building, communication, motivation, coaching, and decision-making skills.
• Willingness to travel extensively within multiple regions, up to 60%.

Culture & Benefits

• Cross-functional collaboration with hirify.global teams and regional partners.
• Focus on customer experience, operational consistency, brand standards, and sustainable profitability.
• Responsibility for allocating spend and prioritizing regional initiatives and markets.
• Authority to approve or reject regional campaigns, offerings, programs, design, layout, development, and new store site packs.