Collections Specialist - ServiceMac (Mortgage Servicing)

Location: Fort Mill, South Carolina, United States; remote work is also listed. Working hours are 11:00 a.m.–8:00 p.m. EST, with a rotating Saturday shift from 9:00 a.m.–3:00 p.m. EST.

Salary: $22.00–$24.00 per hour.

Company

ServiceMac is a mortgage sub-servicing entity backed by hirify.global that provides technology, products, and personalized services for the mortgage and real estate industries.

What you will do

• Conduct inbound and outbound collection calls across all stages of mortgage delinquency.
• Research and resolve issues contributing to customer delinquency.
• Analyze borrower financial information to determine payment arrangements or retention options.
• Resolve complex account issues, discrepancies, disputes, and escalated customer concerns.
• Maintain detailed records of customer interactions and account activities.
• Review accounts for compliance with company policies, investor requirements, and applicable regulations.

Requirements

• High school diploma or equivalent.
• Typically 1–3 years of mortgage servicing and high-volume collections experience.
• Knowledge of collections procedures, state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and bankruptcy regulations.
• Strong customer service, negotiation, active listening, verbal and written communication, and conflict-management skills.
• Strong problem-solving, organization, time-management, attention-to-detail, and prioritization abilities.
• Successful completion of a background check, credit check, and drug screening is required where permitted by law.

Nice to have

• Call center experience.

Culture & Benefits

• Inclusive, people-first workplace culture.
• Benefits may include medical, dental, and vision coverage, 401k, PTO, and paid sick leave.
• Employee stock purchase plan and other benefits are available based on eligibility.
• Equal opportunity employment for all employees.