Service Program Manager - Seattle, WA

Location: Onsite in Seattle, Washington; remote work is also stated in the conditions. Legal authorization to work in the U.S. is required.

Company

hirify.global provides a healthcare technology and software platform that manages mission-critical equipment and automates procurement of parts, services, technical support, and training.

What you will do

• Oversee preventative and corrective service request processes for assigned healthcare accounts.
• Coordinate with service delivery teams, vendors, internal functions, and external healthcare partners.
• Manage stakeholder communications and maintain alignment on service activities and customer expectations.
• Coordinate critical priorities, program scope, schedules, resources, risks, and operational changes.
• Monitor service metrics, identify deviations, facilitate corrective actions, and ensure deliverable quality.
• Develop and manage program budgets, track expenditures, and support continuous improvement.

Requirements

• Bachelor’s degree or equivalent healthcare-related experience.
• Experience with service operations in complex healthcare systems.
• Knowledge of regulatory compliance and ISO 9001 or ISO 13485 standards.
• Experience managing customer and supplier relationships and developing operational strategies.
• Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, OneNote, and Outlook.
• Legal authorization to work in the United States is required.

Nice to have

• Experience developing operational strategies for OEM or ISO environments.

Culture & Benefits

• Competitive compensation with incentives, equity, and comprehensive benefits.
• 401(k) match, health benefits, and college debt reduction support.
• Career and professional development through training, coaching, and new experiences.
• Hybrid culture with flexible workspaces designed for collaboration and productivity.
• Inclusive community focused on ownership, collaboration, customer service, adaptability, and continuous improvement.

Hiring process

• Submit a resume and an optional cover letter.