Manager, Membership Renewals (Healthcare)

Location: Washington, DC, USA; remote work available with occasional travel estimated at 5–10% for convenings and Member meetings.

Salary: USD 80,000–90,000 yearly

Company

hirify.global is a selective membership organization for chief executives and influential leaders across the health care industry, offering summits, exchanges, hubs, networks, and forums.

What you will do

• Own the renewal process for an assigned portfolio of Enterprise Members and Corporate/Strategic Partners.
• Conduct outreach and check-in calls, confirm satisfaction, surface concerns, and secure renewal commitments.
• Identify at-risk accounts and help develop and execute retention plans.
• Prepare renewal proposals, pricing updates, and benefit summaries in coordination with the EVP.
• Maintain renewal, account, and forecast data in Salesforce and provide status updates to leadership.
• Partner with Member Experience, Curation, and Marketing teams to support engagement, relationship management, and modest account expansion.

Requirements

• 3+ years of experience in account management, customer success, renewals, or membership/association management.
• Experience managing renewal or retention processes, including CRM pipeline tracking and forecasting; Salesforce experience is preferred.
• Ability to communicate professionally with senior executives and their offices.
• Strong written and verbal communication skills, including proposal and summary writing.
• Organized and detail-oriented, with the ability to manage multiple accounts and renewal deadlines.
• Bachelor's degree or equivalent experience; familiarity with payer, provider, and life sciences environments is expected or must be learned quickly.

Culture & Benefits

• Remote work option.
• Competitive compensation.
• Comprehensive health care coverage.
• Flexible paid time off.
• 401(k) with company match.
• Occasional in-person participation in hirify.global convenings and Member meetings.