Community Lead, 400 Spectrum Center (Irvine)

Location: Irvine, California, United States; on-site five days per week

Salary: $65,000 base pay per year, plus role-specific incentive compensation

Company

hirify.global provides flexible workspace solutions for businesses in more than 37 countries worldwide.

What you will do

• Lead hospitality and member engagement for the building, anticipating member and guest needs and providing personalized support.
• Resolve member feedback and complex escalations using NPS data, while implementing proactive service improvements.
• Support community events and desk coverage to maintain consistent member service during business hours.
• Own building operations, including service requests, move-in and move-out processes, maintenance work orders, and operational standards.
• Coordinate with Security and other stakeholders to maintain safety, health, and compliance standards.
• Partner with Leasing on tours, membership upgrades, renewals, expansions, and other revenue growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• Three or more years of professional experience in hospitality, multi-unit retail, or a related field preferred.
• Ability to manage multiple priorities in a fast-paced environment and demonstrate proactive problem-solving.
• Exceptional verbal and written communication skills with diverse stakeholders, from entrepreneurs to Enterprise executives.
• Experience using data, Qualtrics, or CRM tools such as Salesforce to inform decisions and improve member satisfaction.
• Strong accountability, work ethic, adaptability, and interpersonal awareness.

Culture & Benefits

• Collaborative community focused on member success, inclusion, and diverse perspectives.
• 20 days of paid time off and approximately 13 paid holidays.
• 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Healthcare benefits, 401(k) plan, and life and AD&D insurance.