Technical Success Specialist (Cybersecurity)

Location: Remote within the United States; regularly works Saturdays and Sundays and participates in on-call shifts, including nights and holidays.

Salary: $55,000–$70,000 per year

Company

hirify.global provides cybersecurity and privacy protection for corporate executives and high-profile individuals, defending digital lives from hackers, privacy leaks, and identity theft.

What you will do

• Serve as the first point of contact for client questions, technical issues, and support needs.
• Manage ticket queues and resolve client issues within established SLAs.
• Onboard clients by enrolling mobile and computer devices onto the platform.
• Provide guidance on privacy and identity theft matters using established best practices.
• Coordinate with Account Success, Security Operations, Cybersecurity, and Product teams to resolve complex inquiries.
• Record client interactions, support client education, and participate in customer-facing initiatives and events.

Requirements

• Approximately two years of experience in technical support, customer success, or IT help desk roles.
• Working knowledge of Windows, macOS, iOS, and Android.
• Exceptional verbal and written communication skills, with the ability to support clients by phone and email.
• Strong customer service, empathy, relationship-building, organization, and prioritization skills.
• Ability to work independently and under pressure in a remote environment with a high degree of autonomy.
• Willingness to work weekends and participate in on-call shifts, including nights and holidays.

Nice to have

• Experience with cybersecurity, privacy, identity theft, fraud, data breach management, risk, or compliance.
• Experience supporting executive-level clients.
• CompTIA ITF+, CompTIA A+, CompTIA Network+, CIPP, or CIPA certification.

Culture & Benefits

• 100% remote work within the USA.
• Medical, dental, and vision plans, including an employer-paid premium option for employees.
• Flexible vacation plan, 10 paid company holidays, and paid parental and pregnancy recovery leave.
• Employer-paid life, AD&D, and short- and long-term disability insurance.
• 401(k) with traditional and Roth options, employer match, company equity, and a home office stipend.
• Company and team off-sites and virtual events throughout the year.