Claims Specialist (Bilingual English/French)

Location: Toronto, Ontario, Canada; hybrid schedule with three in-office days per week on Mondays, Wednesdays, and Thursdays

Base salary: CAD 58,000–68,000 annually, plus equity and benefits.

Company

hirify.global operates a car-sharing marketplace connecting Guests with Hosts across the US, UK, Canada, Australia, and France.

What you will do

• Provide customer service to hirify.global Hosts and Guests.
• Investigate and process auto claims submitted by Hosts and Guests.
• Assist members with self-resolution and coordinate claims processing with a third-party administrator.
• Collect amounts due from Guests and maintain complete, accurate claim documentation.
• Contribute to improvements in claims handling, customer service, and cost management.

Requirements

• Must reside in Toronto, Ontario.
• Fluency in French and English is required.
• At least one year of auto claims handling experience is preferred; entry-level candidates with strong customer service experience and an interest in automotive are encouraged to apply.
• BA/BS degree or equivalent experience.
• Strong interpersonal, communication, conflict resolution, de-escalation, follow-through, and attention-to-detail skills.
• Proficiency with CRM, Google Workspace, Microsoft Office, and claims management systems.

Nice to have

• Experience balancing solutions for Hosts, Guests, third parties, and internal teams in a two-sided marketplace.
• Experience with a major auto insurance carrier or car rental company.

Culture & Benefits

• Full-time employment with medical, dental, and vision insurance, subject to country-specific coverage.
• Employer retirement match, learning and development stipend, paid time off, paid holidays, volunteer time off, and parental leave.
• Equity, travel credit, host matching program, and cell phone and internet stipend.
• Hybrid employees receive access to in-office lunches, snacks, and activities.
• AI-enabled tools may support recruiting, but candidates may not use AI tools during live interviews or technical assessments unless specifically authorized or required as a disability accommodation.

Hiring process

• Recruiting and assessment decisions are made by hirify.global employees.
• AI tools are not permitted during live interviews or technical assessments unless hirify.global provides specific authorization.