Quality & Performance Assurance Director, Client Service & Operations - Evernorth - Remote (AI)

Location: United States Work at Home. Candidates residing within 50 miles of Bloomfield, CT; Chattanooga, TN; Denver, CO; St. Louis, MO; or Scottsdale, AZ may be asked to work in person. Travel of up to 25% may be required.

Salary: $136,900–$228,100 annually, depending on experience and geographic location, plus eligibility for an annual bonus and long-term incentive plan.

Company

hirify.global improves the health and vitality of clients, customers, and patients through Cigna Healthcare and Evernorth Health Services.

What you will do

• Lead the transformation of the quality function into a modern, risk-aligned quality management system.
• Design quality frameworks connected to operational, client, regulatory, and financial risks.
• Optimize quality programs, methodologies, sampling approaches, calibration practices, and effectiveness measures.
• Modernize quality tooling through workflow automation, intelligent sampling, Copilot, agentic AI, and digital quality management technologies.
• Provide quality insights and risk intelligence to operational and executive leadership.
• Lead and develop a quality organization while optimizing workforce utilization, capacity planning, and talent strategy.

Requirements

• Bachelor’s degree required; an advanced degree is preferred.
• At least 8 years of experience in operational quality, quality management systems, operational risk, performance assurance, compliance, or operational excellence leadership.
• Experience leading quality transformation initiatives involving automation, digital workflows, AI-enabled quality capabilities, or advanced technologies.
• Experience establishing calibration frameworks, governance models, measurement standards, and scalable quality management systems.
• Strong expertise in operational risk, governance, control environments, analytical problem-solving, root cause analysis, and process optimization.
• Knowledge of SOC1/SOX control environments and strong executive communication and stakeholder management skills.

Nice to have

• Experience in regulated, highly complex enterprise environments.
• Lean Six Sigma or equivalent process improvement certification.
• Experience supporting audit, regulatory, or enterprise governance initiatives.
• Experience with AI-enabled quality assurance, workflow automation, or intelligent operations technologies.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health benefits from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Home internet must use cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds.
• Work centers on accountability, continuous improvement, innovation, simplification, and emotionally intelligent partnerships.