Customer Care Representative - Annuities

Location: Work from home in the USA. Remote call center environment; varied shifts may be required.

Salary: $35,000–$41,000 per year, plus potential annual bonus eligibility.

Company

hirify.global is a large financial services company providing insurance, retirement, investment, and annuity solutions.

What you will do

• Answer customer calls about retirement, life, and annuity investment products.
• Identify customer needs and provide accurate, personalized service.
• Research information across multiple systems and technologies.
• Coordinate with cross-functional departments to resolve customer issues.
• Document inquiries, actions, and outstanding follow-ups.
• Maintain product and system knowledge while meeting department metrics.

Requirements

• Associate’s degree in a business field or equivalent experience.
• At least one year of call center, customer service, or financial services experience.
• Professional oral and written communication skills.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Office tools.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Understanding of retirement, life, and annuity investment products.

Culture & Benefits

• Full-time employment with a remote work environment.
• Paid time off starting at 160 hours annually in the first year and ten paid holidays per year.
• Pension plan, 401(k) match, employee stock purchase plan, and potential bonus.
• Medical, dental, vision, disability, and employee assistance benefits.
• Tuition reimbursement, career training, wellness programs, and parental leave.
• Employee resource groups, inclusion programs, volunteer PTO, and employee discounts.