Technical Account Manager – Middle (Fintech)

Location: Poland

Company

hirify.global develops fintech software and payment management solutions, including a payment gateway for processing monetary transactions worldwide.

What you will do

• Provide second-line technical support for B2B merchants by investigating and resolving integration and payment issues.
• Manage technical integrations with payment providers, merchants, and third-party systems.
• Analyse API requests, logs, and transaction flows using Postman, browser developer tools, and monitoring systems.
• Gather client requirements and translate business needs into clear technical tasks.
• Collaborate with Product, Engineering, Analytics, and Support teams to improve platform functionality and integration processes.
• Support payment setup, routing strategies, issue resolution, and operational optimisation while contributing improvement ideas based on merchant feedback.

Requirements

• Upper-intermediate English or higher.
• Confident presentation and communication skills for client calls and product demonstrations.
• Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies.
• Hands-on experience with Postman or similar API tools and browser developer tools.
• Ability to investigate technical issues and work effectively across multiple teams.
• Proactive mindset, strong ownership, and problem-solving skills.

Nice to have

• Experience with payment systems, gateways, acquirers, PSPs, card schemes, and transaction flows.
• Previous experience in technical support, integration support, or technical account management.
• Programming experience and ability to work with API requests or scripts.
• Familiarity with the ELK stack or similar logging and monitoring tools.
• Russian proficiency at upper-intermediate level or higher.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive mental health programme.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Referral programme rewards.
• Upskilling opportunities, internal workshops, professional conferences, and corporate events.