Subject Matter Expert, Operations

Location: Quezon City, Philippines

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services.

What you will do

• Strengthen dispute resolution quality and ensure adherence to card scheme regulations across the end-to-end dispute lifecycle.
• Lead training, coaching, and accreditation programs for teams handling complex dispute scenarios.
• Identify operational gaps and implement process, workflow, and system improvements.
• Evaluate regulatory and card scheme updates, assess business impact, and coordinate timely process changes.
• Provide mentoring, quality oversight, escalations support, and subject matter expertise across stakeholders.

Requirements

• Experience in chargebacks, dispute resolution, transaction processing, card operations, payments operations, or a related field.
• Extensive knowledge of the end-to-end dispute lifecycle across multiple card brands and reason codes.
• Experience training, coaching, and developing employees, including explaining complex regulatory requirements.
• Strong analytical, problem-solving, communication, stakeholder management, and relationship-building skills.
• Experience working in a fast-paced, highly regulated environment.

Nice to have

• Experience with process improvement, workflow optimization, automation, or operational transformation in payments, banking, fintech, or financial services.
• Knowledge of multiple card brands and card scheme regulations, including evaluating rule changes.
• Experience with business continuity, large-scale training, system migrations, testing, or cross-functional operational projects.

Culture & Benefits

• Work with inclusive, global teams supporting payment solutions worldwide.
• Collaborate across functions in an environment focused on accountability, innovation, and continuous improvement.
• Access opportunities to learn from experienced professionals and grow within a hirify.global organization.