19 часов назад
Business Operations (CS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Business Operations (CS) (Customer Support): Handling customer calls, chats, and emails for a global online vehicle auction platform with an accent on accurate issue resolution, CRM documentation, and compliance with standard operating procedures. Focus on managing escalations, meeting customer service performance metrics, and maintaining a positive, solution-oriented customer experience.
Location: Hyderabad, India
Company
operates a global online vehicle auction platform connecting vehicle sellers with more than 750,000 buyers across over 190 countries.
What you will do
- Handle inbound and outbound customer calls, chats, and emails professionally.
- Understand customer concerns and provide timely, accurate resolutions.
- Follow standard operating procedures and compliance guidelines.
- Document customer interactions clearly in CRM systems.
- Escalate complex issues to the appropriate internal teams.
- Meet or exceed targets for AHT, CSAT, quality scores, and adherence.
Requirements
- Strong verbal and written communication skills.
- Good listening, problem-solving, multitasking, and attention-to-detail abilities.
- Basic proficiency with MS Office and CRM tools.
- Customer-centric and empathetic approach to interactions.
- Willingness to work rotational shifts and weekends, if applicable.
Culture & Benefits
- Participate in training, coaching, and quality improvement initiatives.
- Work in an environment focused on diversity, inclusion, collaboration, and professional growth.
- Contribute to a workplace that values diverse perspectives and meaningful participation.
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