Product Consultant (ESG)

Location: Mumbai, India; hybrid work with four days in the office each week. Flexible 24/5 shifts and support for clients across global time zones.

Company

hirify.global provides investment research, data, and analytics that help investors make informed and sustainable decisions.

What you will do

• Support client relationships across APAC, EMEA, and the Americas, working with asset owners, asset managers, banks, insurers, and other financial institutions.
• Guide clients through access and use of Sustainalytics research products and ESG data.
• Manage account permissions, deliverable setup, recurring services, reports, and one-off client requests.
• Interpret and analyze data- and methodology-related inquiries and escalate cases to account owners when appropriate.
• Triage new cases while handling client calls and existing support requests.
• Maintain client information and contribute to client retention, satisfaction, and an effortless customer experience.

Requirements

• 1–3 years of relevant experience, especially in customer service and the ESG domain.
• Undergraduate degree in business, finance, environmental studies, social sciences, or a related discipline.
• Strong customer service, communication, writing, interpersonal, organizational, and process-focused skills.
• Ability to understand and process client inquiries efficiently, work under pressure, multitask, and maintain attention to detail.
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Fluent English in writing and speaking is required, along with willingness to support global clients in their time zones.

Culture & Benefits

• Collaborative hybrid environment with regular in-person collaboration.
• Exposure to an international team and collaboration with Client Success and Sales across regions.
• Flexible 24/5 shift coverage.
• Tools and resources for meaningful collaboration with global colleagues.
• Additional benefits designed to support flexibility as needs change.