Customer Success Manager (AI)

Location: Bangalore, India

Company

hirify.global builds autonomous coding agents that generate, test, and deploy production applications from plain-language intent.

What you will do

• Act as the primary customer contact, handling questions, issues, and escalations with urgency.
• Provide expert guidance and best practices for hirify.global's products and services.
• Partner with AI Platform Engineering Specialists to deliver personalized customer guidance and enablement.
• Drive adoption of key platform features and advise customers on effective ways to build with hirify.global.
• Become a product expert and resource for customers and internal colleagues.
• Coordinate internal and external teams to execute project engagements and optimize customer use of the platform.

Requirements

• 3+ years of experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, or account management.
• Strong project, task, and time-management skills with the ability to prioritize shifting demands.
• Ability to explain complex scenarios clearly in written and verbal communication.
• Strong attention to detail, problem-solving skills, and experience resolving customer issues quickly and professionally.
• Ability to collaborate cross-functionally with technical account managers, product, and engineering teams.
• Passion for delivering a high-quality customer experience and helping customers build applications with AI-powered software tools.

Culture & Benefits

• Lunch and dinner provided daily.
• Family insurance coverage of 3 lakhs for the employee and family.
• Unlimited paid time off.
• Flexible working hours.
• Fast-growing environment with ownership, speed, and opportunities for impact at global scale.