Help Desk Support Specialist

Location: Remote (United States)

Salary: $70,000–$81,000 annually

Company

hirify.global is a HUBZone-certified federal IT firm delivering software engineering, cloud operations, and cyber risk management services across government.

What you will do

• Provide Tier 2 and Tier 3 support to the USDA Farm Production and Conservation Shared Service Center.
• Respond to users by phone and through remote access, diagnosing hardware, software, peripheral, access, integration, infrastructure, and performance issues.
• Restore service directly or coordinate escalation with other technical teams.
• Install, upgrade, configure, and remotely deploy software systems and updates.
• Coordinate hardware repair, replacement, or dispatch and track requests through completion.
• Maintain ticket records, communicate status, identify recurring issues, contribute to root-cause analysis, and create knowledge and training documentation.

Requirements

• Demonstrated help desk experience supporting users by phone and through remote sessions.
• Ability to diagnose computer hardware, software, and peripheral problems and implement effective solutions.
• Advanced knowledge of computer software and hardware systems.
• Strong diagnostic, written, and verbal communication skills, with patience to guide users step by step.
• Experience coordinating remote hardware repairs or replacements and providing basic computer training.
• Ability to maintain accurate tickets and clear support documentation.

Culture & Benefits

• Remote work within the United States.
• Collaborative, people-first work environment.
• Training and support for professional development.
• Scheduled or after-hours operational coverage may be required.