Senior Customer Tech Support Specialist (Help Desk)

Location: Dahlgren, Virginia, United States; travel less than 10%

Salary: $65,000–$72,500 per year

Company

hirify.global provides software and technical support services for U.S. Navy operations, including support for the Naval Surface Warfare Center Dahlgren Division.

What you will do

• Handle escalated and complex technical issues beyond entry-level and follow-up support.
• Provide advanced troubleshooting for hardware, software, and network systems.
• Support help desk operations for Naval Surface Warfare Center Dahlgren Division systems.
• Assist with equipment provisioning and related technical support activities.

Requirements

• Six years of professional help desk support experience in industry, federal, or DoD environments.
• Experience with help desk tools such as BMC Remedy, BMC Helix ITSM, or ServiceNow.
• Information Assurance Technical (IAT) Level III certification or qualification with a Tier 5 investigation is required.
• Ability to work at the Dahlgren, Virginia location.

Nice to have

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, or MD-102 certifications.

Culture & Benefits

• Full-time position supporting a U.S. Navy customer.
• Travel is expected to be less than 10%.
• Work involves supporting federal and DoD technical environments.