Salesforce Product Manager - Marketing & Data Clouds

Location: Hybrid, with three days onsite per week in Phoenix, Arizona or Las Vegas, Nevada, United States.

Company

AAA Northern California, Nevada & Utah provides member services and insurance-related assistance through the AAA organization.

What you will do

• Act as the functional subject matter expert for Salesforce Marketing Cloud and related solutions.
• Lead product discovery, requirements-gathering sessions, user journey definition, and high-level platform solution design.
• Define product strategy, roadmaps, goals, metrics, backlog priorities, and business cases for assigned products.
• Guide Salesforce Data Cloud and Marketing Cloud implementations, including configuration, data validation, testing, training, and post-implementation support.
• Drive the functional rollout of Salesforce AI capabilities, including Agentforce Marketing and predictive analytics.
• Build relationships with business and technology partners while mentoring and guiding other product managers.

Requirements

• Bachelor of Science degree in a related discipline or equivalent education and experience.
• 12+ years of product or content management experience.
• Five years as a technical lead, supervisor, or manager with responsibility for influencing, coaching, guiding, or mentoring employees.
• Hands-on experience delivering full Salesforce Marketing stack projects from initiation through delivery and support.
• Strong functional expertise in Salesforce Data Cloud and Marketing Cloud, Salesforce administration, data loads, reports, dashboards, workflows, and data validation.
• Salesforce Certified Data Cloud Consultant or Marketing Cloud Consultant certification is required; Salesforce Certified Administrator certification is preferred.

Nice to have

• Salesforce integration experience across different business systems and integration tools.
• Experience with cloud technologies and Agile/Scrum implementations.
• Salesforce Certified Administrator certification.

Culture & Benefits

• Collaborative environment focused on delivering exceptional member service.
• Medical, dental, vision, and wellness benefits.
• 401(k) matching at $1 for every $1 contributed, up to 6% of eligible earnings per pay period.
• Paid holidays, accrued paid time off, and additional volunteer time.
• Tuition reimbursement, free AAA Classic Membership, and AAA product discounts.
• Eligibility to participate in discretionary annual or other incentive plans depending on the position.