3 часа назад
Technical Product Owner (Genesys)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Product Owner (Genesys): Leading the strategic evolution of contact center and customer experience platforms with an accent on Genesys optimization, product ownership, solution architecture, and business process transformation. Focus on designing scalable integrations, evaluating AI-powered customer experience capabilities, driving operational change, and translating complex business requirements into technical implementation strategies.
Location: Remote, based in the United States, working EST hours
Company
is a technology services company delivering professional and managed services across cloud infrastructure, networking, cybersecurity, data and AI, automation, and enterprise service management.
What you will do
- Own the product vision, roadmap, priorities, and outcomes for customer experience and contact center capabilities.
- Lead Genesys platform strategy, optimization, modernization, integrations, routing, automation, and customer engagement solutions.
- Develop business cases, transformation roadmaps, operating models, and strategic recommendations.
- Evaluate business processes, workflows, customer journeys, and operational performance to identify improvement opportunities.
- Own solution architecture decisions and collaborate with engineering, infrastructure, security, and operations teams on scalable implementations.
- Lead governance, operational transformation, organizational change, proofs of concept, and complex technical escalations.
Requirements
- 8+ years of experience in product management, consulting, solution architecture, contact center transformation, or technical leadership.
- Deep experience with Genesys Cloud, Genesys Engage, or similar enterprise contact center platforms.
- Strong knowledge of contact center operations, customer engagement, workforce management, and service delivery models.
- Experience with enterprise architecture, systems integration, cloud platforms, APIs, and modern software delivery practices.
- Experience leading executive discussions, cross-functional teams, large-scale change initiatives, and organizational transformation.
- Experience implementing AI-powered customer experience solutions, virtual agents, conversational AI, automation, and analytics platforms.
Culture & Benefits
- Remote contract-to-hire opportunity with one of ’s clients.
- Work remotely during EST hours.
- Inclusive work environment welcoming people from diverse backgrounds and perspectives.
- Accommodations and adjustments are available throughout the interview process and beyond.
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