Director Customer Analytics & Insights, EMD Lead

Location: Remote/Home-Based, Palo Alto, California; US-based candidates only. The role requires 20–30% travel.

Salary: $200,000–$300,000 annual base pay, with potential bonus, incentive compensation, equity grants, and benefits.

Company

hirify.global is a global biopharmaceutical company developing medicines for serious diseases, with a portfolio focused on sleep disorders, epilepsy, oncology, and neuroscience.

What you will do

• Set the customer analytics and insights strategy across the portfolio, with a focus on epilepsy and movement disorder customers.
• Lead integrated insights across HCPs, patients, caregivers, medical/KOLs, and payers, including market landscapes, segmentation, performance drivers, and research synthesis.
• Translate analytical findings into recommendations for brand strategy, portfolio prioritization, investment decisions, and customer experience improvements.
• Develop executive-ready insight narratives and promote productized analytics and self-service reporting.
• Lead and develop a high-performing analytics and insights team, including role setting, coaching, resource planning, and performance management.
• Partner with Commercial, Medical, Market Access, Data, Forecasting, Competitive Intelligence, Finance, and external research and analytics vendors.

Requirements

• Bachelor’s degree in business, healthcare, technology, or a related field.
• 10+ years of experience in analytics, insights, or commercial data strategy within a pharmaceutical organization.
• 6–8 years of experience leading people and developing high-performing teams.
• Experience leading teams that include Senior Managers, Associate Directors, or equivalent roles.
• Deep knowledge of customer analytics and insights capabilities, data ecosystems, segmentation, performance analytics, advanced analytics, and research.
• Must be a US-based candidate; 20–30% travel is required.

Nice to have

• Advanced degree, such as an MBA or relevant graduate degree.
• Experience in healthcare, pharmaceutical, or other highly regulated industries.
• Experience with rare disease or specialty brands and their stakeholder dynamics.

Culture & Benefits

• People leadership focused on performance, talent development, inclusion, collaboration, and belonging.
• Emphasis on digital-first thinking, continuous improvement, systems thinking, and data-informed decision-making.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan and flexible paid vacation.
• Potential annual cash bonus or incentive compensation and discretionary equity grants.