Senior Director, Renewals and Retention (AI)

Location: Remote in the United States of America or San Jose, Costa Rica

Salary: $133,700–$173,800 per year

Company

hirify.global provides purpose-driven technology and responsible AI for organizations creating social impact.

What you will do

• Define and lead the end-to-end renewals and retention strategy across a large, multi-product installed base.
• Transform the renewals operating model, including team structures, coverage models, processes, governance, tools, and customer-facing motions.
• Reimagine the customer renewal experience, simplifying contracts, packaging, bundling, and expansion offers.
• Use AI, predictive analytics, data science, and automation to segment customers, anticipate churn, and identify expansion opportunities.
• Own gross retention, net revenue retention, renewal rates, expansion, recurring revenue forecasting, and commercial value.
• Align Product, Finance, Legal, Sales, and Customer Success while leading complex customer renewals and organizational change.

Requirements

• 12+ years of experience in renewals, customer success, revenue operations, commercial operations, account management, or related leadership roles.
• Experience owning recurring revenue performance, customer retention, and large-scale business transformation initiatives.
• Experience transforming renewals organizations or operating models serving thousands of customer accounts.
• Strong understanding of gross retention, churn, pricing, packaging, bundling, ARR, customer cohorts, and expansion.
• Experience with enterprise customers and complex renewal, expansion, or commercial discussions.
• Proven ability to lead organizational change and drive results across a matrixed organization.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Flexible paid time off and generous parental leave.
• Wellness programs, pet insurance, and legal and identity protection.
• Tuition reimbursement and donations support.