Senior Customer Success Manager (AI)

Location: New York, NY; remote-first and remote-friendly work environment with offices in San Francisco and Los Angeles

Base salary: $110,000–$140,000 USD annually. On-target earnings: $15,000–$28,000 USD.

Company

hirify.global builds an AI-powered marketing intelligence platform that helps eCommerce brands measure advertising performance, understand customer journeys, and make data-driven growth decisions.

What you will do

• Manage a portfolio of enterprise customers, supporting retention, expansion, and churn prevention.
• Help customers integrate hirify.global into their eCommerce infrastructure and troubleshoot product configurations and technical issues.
• Support early-stage customer setup and provide growth insights to fully onboarded customers.
• Coordinate onboarding, support tickets, product feedback, bug reports, and technical issues across Product, Engineering, and Media Strategy.
• Prepare recurring customer data reviews and follow up on deliverables such as conversion lag reports.
• Monitor customer health and usage data, identify risks, and improve automated engagement and health-tracking workflows.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field.
• 3+ years of experience in Customer Success, Account Management, or Technical Support, preferably with enterprise or eCommerce customers.
• Experience in B2B SaaS software companies and managing a book of business with complex customer relationships.
• Understanding of eCommerce ecosystems and marketing analytics, including Facebook Ads Manager, Google Analytics, and TikTok Seller Center.
• Technical aptitude for troubleshooting integrations, product configurations, bugs, and technical customer issues.
• Strong communication, data analysis, project management, and cross-functional coordination skills; familiarity with HubSpot and CRM tools.

Culture & Benefits

• Remote-first, flexible work environment with physical offices in San Francisco and Los Angeles.
• Equity package and comprehensive medical, dental, and vision coverage.
• 401(k) plan, flexible PTO, and 12 company-paid holidays.
• 12 weeks of paid parental leave.
• $500 work-from-home stipend.

Hiring process

• 30-minute recruiter interview followed by a video interview with the hiring manager.
• Role-specific video interview and video or onsite interviews with several team members.
• Final video interview with the CEO/co-founder; the process typically includes 5–7 interviews and requires approximately 5–8 hours.