Support Engineer

Location: Vesterbro office in Copenhagen, Denmark

Company

hirify.global provides virtual waiting room technology that helps major brands keep websites reliable and fair during high-traffic online events.

What you will do

• Provide customer-facing technical support in a 24/7 follow-the-sun setup, including incident handling, alert response, and ticket resolution.
• Troubleshoot hirify.global configuration, product usage, supported integrations, traffic protection, waiting room behavior, connectors, and customer implementations.
• Answer integration questions across common web technologies and supported deployment patterns.
• Monitor and support high-traffic customer events, launches, and sales as part of the Event Support service.
• Communicate incident updates, follow up with customers, and resolve cases within agreed SLAs.
• Collaborate with Product & Technology, Pre-sales & Solutions, and Go-To-Market teams while producing technical documentation and knowledge-sharing materials.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 1–3 years of experience in technical support, solutions engineering, web engineering, or a similar customer-facing technical role.
• Fluent English with excellent written and verbal communication skills.
• Solid understanding of HTTP, headers, cookies, caching, load balancing, basic networking, and web communication concepts.
• Strong troubleshooting, analytical, problem-solving, collaboration, and multitasking skills.

Nice to have

• Programming or scripting experience with JavaScript, .NET, Java, PHP, or Lua.
• Familiarity with Akamai, Cloudflare, Amazon CloudFront, or similar CDN and edge delivery technologies.
• Experience with ecommerce platforms, ticketing platforms, or high-traffic web environments.
• AWS, Azure, or similar technical certifications.

Culture & Benefits

• Work from hirify.global's Copenhagen headquarters, with open workspaces, quiet rooms, and areas for focused work.
• Flat hierarchy and a strength-based approach inspired by Danish work culture.
• Global, collaborative environment with colleagues from more than 40 nationalities.
• Professional growth, open dialogue, learning initiatives, and regular social activities.
• Daily snacks, fresh fruit, coffee, and access to a subsidized canteen.