Specialist, Concierge Services

Location: New York, NY, United States; full-time schedule may include non-standard hours such as 11 AM–8 PM EST and non-standard work weeks.

Annual base pay: $45,900–$111,500 USD

Company

hirify.global is an enterprise agentic marketing platform that connects structured business data to search, APIs, MCP servers, and generative interfaces.

What you will do

• Advise enterprise clients on digital presence best practices across Knowledge Graph, Pages, Reviews, Listings, and Knowledge Assistant.
• Troubleshoot platform and client-specific questions through telephone and email support while managing inbound queues and SLA adherence.
• Deliver one-to-one and group advisory and training sessions through calls, webinars, and virtual meetings.
• Create help articles and support materials that enable users to resolve issues independently.
• Work with Client Success, Operations, Engineering, and Product teams to provide comprehensive support and identify trends.
• Document client-specific processes, support new features, and meet quarterly QA, CSAT, productivity, and average handle time targets.

Requirements

• BA/BS degree or similar college-level education.
• Customer-facing experience in retail, hospitality, online support, or a related area is desired.
• Strong written and verbal communication, interpersonal, analytical, and time-management skills.
• Ability to understand complex technical concepts and explain them clearly to different audiences.
• Strong computer and typing skills with the ability to learn new programs quickly.
• Ability to work 40 hours per week, overtime as needed, and non-standard schedules or hours.

Culture & Benefits

• Comprehensive onboarding and training program.
• Medical, dental, and vision benefits.
• Life insurance and short- and long-term disability coverage.
• 401(k) retirement plan, vacation, and sick leave.
• Potential eligibility for performance-based variable pay programs.