Client Retention Specialist (Fintech)

Location: Remote

Base pay: $19–$20 USD per hour

Company

hirify.global helps Americans address financial hardship through debt-relief programs, individualized support, compliance-focused practices, and financial technology.

What you will do

• Educate clients about the financial hardship debt program, its benefits, process, and available options.
• Handle inbound phone calls and provide empathetic, high-quality customer service.
• Deescalate upset clients by using active listening, negotiation, and clear communication.
• Review client information and program progress in the CRM while maintaining accurate interaction records.
• Analyze financial situations and develop customized solutions that support clients’ debt-free goals.
• Meet retention targets and collaborate with clients to encourage continued participation in the program.

Requirements

• Experience in retention, sales, or collections.
• High school diploma or equivalent.
• Ability to work in a fast-paced, high-call-volume environment while remaining calm under pressure.
• Strong negotiation, deescalation, customer service, written and verbal communication, and active listening skills.
• Proficiency with CRM systems, troubleshooting, problem solving, multitasking, prioritization, and time management.
• Adaptability, customer focus, and willingness to learn new financial solutions.

Nice to have

• Associate’s or bachelor’s degree.

Culture & Benefits

• Uplifting, collaborative environment focused on community, connection, and belonging.
• Employer contributions toward health, dental, and vision programs for eligible full-time employees.
• Paid time off, paid holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities and career development training.