Technology Support Representative II

Location: hirify.global headquarters in Ann Arbor, Michigan, United States. Day shifts require on-site work four days per week when working Monday–Thursday; shifts starting at or after 3 p.m. do not require on-site attendance. Initial training is Monday–Friday, 9 a.m.–6 p.m. EST.

Company

Domino’s is a large retail and food-service brand with a strong technology and digital commerce operation.

What you will do

• Provide live Level 1 technical support to Domino’s in-store operators.
• Diagnose and resolve routine issues involving proprietary software, touch screens, phones, printers, and other peripherals.
• Document reported issues, troubleshooting steps, and resolutions thoroughly.
• Follow up with users to confirm that issues are resolved and tickets are closed promptly.
• Complete ongoing training as new technology is introduced across the brand.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Availability to work nights and weekends is required.
• Familiarity with basic network troubleshooting and strong problem-solving skills.
• Strong written and verbal communication, interpersonal skills, empathy, and the ability to support users with varying technical knowledge.
• Typing proficiency and the ability to maintain accurate notes while troubleshooting multiple issues.
• Ability to independently organize priorities and manage activities in a persistent, team-oriented manner.

Nice to have

• Help desk and remote support experience, including two or more years of help desk experience.
• Experience with ticketing management applications such as ServiceNow.
• SQL experience for reading and executing existing queries.
• Availability to participate in an on-call rotation with other technicians.

Culture & Benefits

• Paid holidays and vacation.
• Medical, dental, and vision benefits beginning on the first day of employment.
• No-cost mental health support for employees and dependents.
• Childcare tuition discounts, wellness programs, fertility benefits, and adoption assistance.
• 401(k) matching contributions, a company bonus, and a 15% discount on the purchase price of company stock.