IT Support Services II - Help Desk

Company

hirify.global is a partnership platform that helps technology service companies identify and pursue growth opportunities.

What you will do

• Provide second-tier support for escalated hardware, software, and network issues.
• Administer servers, workstations, cloud environments, user accounts, permissions, and access rights.
• Diagnose and resolve complex issues across Windows, macOS, Linux, and mobile devices.
• Monitor IT systems and networks, identifying performance and security issues proactively.
• Document support processes, troubleshooting procedures, and system configurations.
• Mentor junior support staff and participate in software deployments, system upgrades, and network enhancements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3–5 years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of Windows Server, Linux, macOS, and enterprise applications.
• Experience with TCP/IP, DNS, DHCP, VPN configurations, and help desk or ticketing systems such as ServiceNow, JIRA, or Zendesk.
• Strong problem-solving and communication skills, including the ability to explain technical concepts to non-technical users.

Nice to have

• Experience with ConnectWise, AWS, Azure, VMware, or Hyper-V.
• CompTIA A+, Network+, or MCSE certification.
• Knowledge of IT security practices and data protection regulations.

Culture & Benefits

• Training, mentorship, learning and development programs, and internal promotion opportunities.
• Medical, dental, vision, and life insurance.
• 401k match, flexible PTO, and 10 paid holidays including a birthday and floating holiday.
• Gym and Amazon Prime reimbursement.
• 40 hours of paid volunteer time, paid parental leave, and paid certifications.