Workforce Scheduling Analyst II

Location: 100% remote, eligible to work anywhere in the United States; regular business hours

Pay: $27.02–$48.55 per hour

Company

hirify.global connects people to healthcare and works to make care more accessible and effective.

What you will do

• Develop staffing schedules and resourcing plans to match customer demand and business objectives.
• Analyze contact center volumes, trends, productivity, absences, schedule deviations, and operational disruptions.
• Evaluate centralized and decentralized queue strategies and their impact on service level, average speed of answer, and staff adherence.
• Analyze performance metrics, identify improvement opportunities, and make data-driven recommendations.
• Assess staff productivity, prepare feedback for supervisors, and maintain accurate schedule and time-off records.
• Produce scheduled and ad hoc reports and assist with workforce management policies and procedures.

Requirements

• Bachelor’s degree and 2–4 years of related experience, or equivalent experience reflecting the required knowledge, duties, scope, and skills.
• Ability to prioritize, make independent decisions, and manage time effectively is preferred.
• Must be authorized to work in the United States without employment-based visa sponsorship now or in the future.
• Employment-based sponsorship is not available, including H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, and CPT.

Culture & Benefits

• Full-time employment with a flexible approach to remote, hybrid, field, or office work schedules; this role is 100% remote within the United States.
• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Pay and total compensation may vary based on skills, experience, education, job-related factors, and full-time or part-time status; incentives may also apply.
• Equal opportunity employment with consideration for qualified applicants regardless of protected characteristics.
• Qualified applicants with arrest or conviction records are considered in accordance with applicable Los Angeles County and California fair-chance requirements.