1 месяц назад
LAR Customer Service Coordinator (Trilingual)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
LAR Customer Service Coordinator (Trilingual) (Travel Insurance): Providing frontline customer support for travelers in Spanish- and Portuguese-speaking countries, including policy explanations, emergency medical arrangements, luggage tracking, and benefit guidance with an accent on empathetic communication, accurate case handling, and urgent risk mitigation. Focus on coordinating with Medical, Security, and Compliance teams, documenting complex cases, and delivering fast responses during customer disruptions.
Location: Mexico City
Company
provides commercial and personal insurance solutions, including travel insurance plans and assistance services for travelers worldwide.
What you will do
- Handle a variety of incoming customer calls.
- Explain policy benefits and processes for trip cancellation and trip interruption.
- Arrange emergency medical treatment and coordinate risk mitigation activities.
- Track delayed luggage and support customers during travel disruptions.
- Liaise with Medical, Security, and Compliance teams to coordinate assistance.
- Document each case carefully and accurately.
Requirements
- At least 2 years of customer service experience.
- Fluent Spanish, Portuguese, and English in reading, writing, and speaking.
- Basic to intermediate knowledge of Microsoft Word, PowerPoint, and Outlook.
- Effective teamwork, communication, problem-solving, and customer service skills.
- Ability to handle cases requiring care, attention to detail, urgency, and fast, accurate responses.
Culture & Benefits
- Inclusive culture focused on belonging and respect for diverse backgrounds, opinions, and goals.
- Flexible work arrangements.
- Diversity and inclusion learning and cultural awareness activities.
- Employee Resource Groups supporting employee perspectives and development.
- Continuous learning and development opportunities.
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