Product Operations Manager (Trust & Safety)

Location: San Jose, United States; fully in-person schedule up to 5 days a week

Salary: $88,000–$202,667 annually, plus potential discretionary bonuses, incentives, and restricted stock units.

Company

hirify.global operates a data privacy, cybersecurity, Trust & Safety, and content moderation program designed to protect US user data and the US content ecosystem.

What you will do

• Lead end-to-end operational execution for new product features and Trust & Safety strategies, including launch preparation and rollout coordination.
• Partner with Product, Engineering, Policy, Operations, and Data Science teams to evaluate risks, feature performance, and operational readiness before launch.
• Support dry runs, A/A testing, and A/B testing during pre-launch evaluation.
• Translate product capabilities into scalable workflows, SOPs, training protocols, and operational documentation.
• Monitor post-launch performance, user experience, and metric changes; lead root-cause analysis, bug triage, and structured feedback collection.
• Identify operational risks and workflow issues, advocate for product improvements, and ensure adherence to US regulatory and compliance requirements.

Requirements

• Bachelor’s degree or above and more than 3 years of professional experience.
• Strong analytical skills, including case assessment, complex problem decomposition, and operational improvement planning.
• Ability to manage processes and implement solutions that improve key metrics.
• Ability to develop creative solutions and use technology and tools to improve individual and team performance.
• Ability to work fully in person in San Jose, United States, up to 5 days per week.

Nice to have

• Project management or PMO experience.
• Experience working across multiple locations and time zones in global organizations.
• Interest in continuous learning and multi-intelligent operations in customer support.

Culture & Benefits

• Medical, dental, and vision insurance available from day one.
• 401(k) savings plan with company match, life insurance, disability coverage, and wellbeing benefits.
• Paid parental leave, 10 paid holidays, 10 paid sick days, and 17 days of paid personal time.
• Inclusive workplace focused on diverse perspectives, curiosity, humility, continuous learning, and measurable impact.
• Reasonable accommodations are available during recruitment for eligible candidates.