Customer Success Manager (GTM)

Location: Melbourne or Sydney, Australia; hybrid work required

Company

hirify.global is a global technology company providing data and analytics solutions for consumers, businesses, and society.

What you will do

• Build long-term relationships with enterprise customers as the primary post-sale contact and trusted advisor.
• Create strategic success plans aligned with customer goals, priorities, and business outcomes.
• Drive product adoption, value realization, retention, renewals, and expansion across existing accounts.
• Track customer health, adoption, and success metrics; identify risks and develop mitigation plans.
• Lead business reviews and present product insights, outcomes, and success measures to senior stakeholders and executives.
• Collaborate with Sales, Product, Delivery, Support, Consulting, and Billing teams to provide a consistent customer experience.

Requirements

• 6+ years of experience in Customer Success, Account Management, Relationship Management, or another customer-facing role.
• 3+ years of experience with enterprise software, SaaS, data, analytics, fintech, fraud, identity, credit, or related technology solutions.
• Experience conducting quarterly business reviews and engaging senior leaders.
• Experience managing customer adoption, retention, renewals, or growth initiatives.
• Proactive, collaborative problem-solving approach.
• Experience with CRM platforms such as Salesforce and productivity tools such as Microsoft Office.

Nice to have

• Interest in emerging technologies and AI-enabled tools.

Culture & Benefits

• Hybrid and flexible work environment.
• Competitive compensation package with bonus or commission plan.
• Novated leasing, salary packaging, hirify.global shares discount, and wellness program.
• Flexible time off, volunteer time off, personal leave, and paid holidays.
• 17 weeks of paid parental leave, family care leave, and up to five days of study leave.
• Focus on inclusion, work-life balance, development, collaboration, wellness, and volunteering.