Multinational Client Coordinator (Insurance)

Location: Madrid, Spain; primarily office-based

Company

hirify.global is a global provider of commercial and personal insurance solutions, including multinational property and casualty programs.

What you will do

• Coordinate day-to-day servicing, production, and issuance activities across the lifecycle of complex multinational insurance programs.
• Support the local portion of Controlled Master Programs and coordinate requirements with producing offices, brokers, clients, shared services, underwriting, and the hirify.global network.
• Complete territorial analyses and collect regulatory information, including tariffs, minimum rates, retentions, cessions, and other pre-bind requirements.
• Coordinate hand-off documentation for network instructions, reinsurance, and captive structuring with accuracy against bound program terms.
• Monitor post-bind implementation, resolve network issues and rejects, track documentation and premium collection, and escalate issues when needed.
• Manage endorsements, certificates, mid-term enquiries, performance reporting, and technical support for multinational program design and reinsurance processes.

Requirements

• Fluent English is required.
• Strong technical knowledge of complex multinational insurance programs, including producing and issuing policies, reinsurance structures, and multinational processes.
• Commercial insurance experience, preferably in client servicing within a broker or insurance company.
• Strong administration, attention to detail, communication, interpersonal, time-management, and prioritization skills.
• Ability to work autonomously, collaborate with internal and external stakeholders, articulate ideas clearly, and identify operational improvements.
• Computer literacy, including Microsoft Outlook, Excel, and Word.

Culture & Benefits

• In-person collaboration is prioritized to support effective work with colleagues and clients.
• Total Rewards benefits cover health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities are provided.
• Inclusive workplace culture supported by cultural awareness activities and Employee Resource Groups.
• Reasonable accommodations are available for applicants and employees with disabilities.