Director, Client Services

Location: Hybrid in Washington, DC, with three days per week in the Georgetown office

Company

hirify.global is a public affairs and creative agency delivering communications and marketing work for clients across industries and regions.

What you will do

• Lead the execution and delivery of large-scale, complex projects across a portfolio of client accounts.
• Coordinate account management, clients, internal divisions, partners, and vendors to maintain clear objectives and delivery expectations.
• Manage project schedules, budgets, resource allocation, production planning, and delivery risks.
• Coach portfolio-specific project managers and support team efficiency, accountability, and professional growth.
• Set and report on account performance benchmarks and implement quality control measures for client deliverables.
• Strengthen processes, stakeholder communication, and client relationships while integrating relevant industry developments.

Requirements

• Experience managing multiple client accounts and understanding project lifecycle stages and project management tools.
• Ability to guide teams, manage stakeholders, set expectations, and deliver work through cross-functional collaboration.
• Experience optimizing processes, overseeing budgets, and providing financial reporting.
• Strong knowledge of quality control, performance measurement, prioritization, deadlines, and risk mitigation.
• Deep knowledge of the U.S. political and policy landscape at federal and state levels.
• High emotional intelligence and strong client, vendor, and team relationship skills.

Culture & Benefits

• Flexible hybrid schedule with three required office days per week.
• Team lunch is held every Wednesday, with two additional optional in-person days encouraged.
• Inclusive workplace focused on diverse perspectives, continuous growth, and professional development.
• Accommodations and application assistance are available upon request.