Client Support Agent (EdTech)

Location: Sydney, New South Wales, Australia; hybrid

Salary: AUD $75,000 full-time equivalent annually plus superannuation; part-time pay is pro rata.

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.

What you will do

• Provide first- and second-level support by phone, email, tickets, and online meetings.
• Troubleshoot and resolve software and technical issues for school users.
• Guide customers through system setup and day-to-day use of Sentral.
• Manage support tickets against service levels and customer satisfaction targets.
• Escalate complex issues and collaborate with senior support colleagues.
• Create knowledge-sharing resources and contribute to process improvements.

Requirements

• At least 2 years of experience in customer service, helpdesk, or software support.
• Strong troubleshooting, problem-solving, analytical, verbal, and written communication skills.
• Ability to manage multiple priorities and work independently.
• Experience with cloud-based applications and web technologies.
• Understanding of customer service best practices and service-level agreements.

Nice to have

• Experience in education, EdTech, or supporting schools.
• Knowledge of SQL, debugging tools, or ITIL principles.
• Understanding of software development life cycle and web-based applications.
• Diploma or qualification in IT, networking, or a related field.
• Familiarity with Sentral or other school management systems.

Culture & Benefits

• Part-time schedules are available from 7:30am to 12:00pm or 2:00pm to 7:00pm, Monday to Friday.
• Part-time roles are approximately 22.5 hours per week.
• Inclusive, collaborative, and globally connected work environment.
• Superannuation is provided in addition to salary.