L2 Support Engineer (Healthcare IT)

TL;DR

L2 Support Engineer (Healthcare IT): Providing technical support for healthcare information systems covering revenue cycle management and clinical productivity solutions with an accent on system operations, customer success, and third-party integrations. Focus on troubleshooting production issues, supporting implementation projects, and translating technical requirements into effective customer guidance and presentations.

Location: Hybrid in North Ryde, New South Wales, Australia; up to 20% domestic travel. Candidates must be legally authorized to work in Australia without employment visa sponsorship.

Company

hirify.global is a healthcare technology company developing solutions at the intersection of health, materials, and data science.

What you will do

• Provide L2 technical support for healthcare information systems used in revenue cycle management and clinical productivity.
• Investigate system operations issues through monitoring, reporting, troubleshooting, and customer communication.
• Coordinate with customers and third-party vendors to support integrations and ensure successful product usage.
• Participate in functional and user acceptance testing, project kick-off meetings, and implementation activities.
• Create customer presentations, user guides, procedures, and tools that improve support quality and prevent recurring issues.

Requirements

• At least 2 years of technical support or technical implementation experience with a bachelor's degree or higher, or 3 years of relevant experience with a high school diploma/GED or IT qualification.
• Strong problem-solving, critical-thinking, analytical, organizational, interpersonal, and time-management skills.
• Experience communicating with stakeholders from C-suite executives to frontline customers.
• Professional verbal and written communication skills, including presenting to large audiences.
• Ability to interpret technical instructions, work independently and collaboratively, manage conflict, and maintain effective customer relationships.
• Legal authorization to work in Australia without employment visa sponsorship is required.

Nice to have

• Master's degree in information technology or a related field.
• Five years of technical support or implementation experience.
• Healthcare, health information systems, or health information management industry knowledge.

Culture & Benefits

• Hybrid work environment in North Ryde, New South Wales.
• Up to 20% domestic travel may be required.
• Programs supporting physical and financial well-being.
• Work with diverse healthcare and technology professionals in a collaborative environment.