Support & Implementation Consultant (CRM)

Location: Melbourne, Australia; onsite. Full-time hours are Monday to Friday, 10:00 AM–6:00 PM, with an approximately monthly weekend on-call rotation, seasonal evening shifts, occasional time-zone flexibility, and travel throughout Australia and New Zealand potentially up to once a month.

Salary: AU$75,000–AU$95,000 per year.

Company

hirify.global provides CRM and software solutions for organizations in the arts and entertainment sector.

What you will do

• Serve as a primary point of contact for new and existing clients in Australia.
• Resolve client questions and technical issues through calls, email, phone support, and screen sharing.
• Support and progressively lead client implementation projects from contract signature through go-live.
• Analyze and report on client data, recommend best-practice solutions, and train users on the CRM.
• Troubleshoot software and related hardware, including ticket printers, pin pads, and scanners.
• Coordinate milestones, dependencies, risks, documentation, and feedback across clients, internal teams, and third parties.

Requirements

• Experience in customer service or technical support.
• Strong interpersonal, written, and verbal communication skills.
• Ability to solve new and complex problems using a logical approach.
• Strong working knowledge of Microsoft Excel.
• Effective time management, prioritization, and ability to handle multiple projects independently.
• Interest in using technology and data to solve problems; experience in arts, entertainment, or ticketing is highly valued.

Culture & Benefits

• 28 days of annual leave, 7 paid public holidays, and 10 paid sick days.
• Professional development opportunities.
• Two paid volunteering days per year.
• One-month paid sabbatical after five years of service.
• Inclusive workplace with equal-opportunity employment practices.

Hiring process

• Video screening call.
• First interview conducted virtually.
• Second interview conducted in person, followed by an offer.