Client Account Management Director (Asset Management)

Location: Baltimore, Maryland, United States; hybrid work with up to one day per week from home.

Base salary: $132,000–$225,000 annually for Maryland, Colorado, Washington, and remote workers. Employees may also be eligible for a discretionary bonus.

Company

hirify.global is a global asset management organization providing equity, fixed-income, and multi-asset investment solutions to individuals, advisors, institutions, and retirement plan sponsors.

What you will do

• Own event management and service delivery across onboarding, change, and day-to-day servicing for professional clients.
• Provide operational support for complex institutional, intermediary, insurance, consultant, and platform accounts.
• Diagnose and resolve complex client service issues, acting as an escalation point for high-risk onboarding and lifecycle events.
• Develop proactive service plans, monitor client experience scorecards and KPIs, and report operational health to senior leadership.
• Represent professional client needs across Operations, Investment Operations, Relationship Management, Product, Legal, and Compliance.
• Drive process improvements, strengthen controls and risk management, and support new product launches and strategic initiatives.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 10+ years of total relevant work experience.
• Strong experience with professional client relationships, client servicing, and onboarding in the asset management industry.
• Ability to manage stakeholders, influence outcomes, analyze complex issues, and work across internal teams.
• Excellent collaboration, organization, analytical, communication, and attention-to-detail skills.
• FINRA licenses are not required and will not be supported for this role.

Culture & Benefits

• Hybrid work schedule with up to one day per week from home.
• Annual bonus eligibility and a generous retirement plan.
• Health and wellness benefits, including online therapy.
• Paid time off for vacation, illness, medical appointments, and volunteering.
• Family care resources, including fertility and adoption benefits.
• Inclusive work environment focused on collaboration, diversity, and equal opportunity.