Customer Relationship - Japanese

Location: Gurugram, India

Company

hirify.global operates and modernizes mission-critical technology systems and provides technology services for major businesses across multiple industries.

What you will do

• Manage systems data and provide day-to-day solutions for client platforms and services.
• Oversee assignment queues and prioritize service tickets to deliver effective client solutions.
• Work directly with technicians to coordinate issue resolution and service delivery.
• Provide security compliance support and identify potential future issues.
• Explain technical information to non-technical clients and stakeholders.
• Recommend modernization options, identify business opportunities, and cultivate relationships with other teams.

Requirements

• At least 5 years of experience in a similar role, preferably in an IT or technical setting.
• Fluent Japanese at JLPT N2 level or above and fluent English, both written and verbal.
• Excellent communication and interpersonal skills, including the ability to explain technical information clearly.
• Experience with IT service management tools such as ServiceNow or Jira.
• Ability to work independently and manage multiple tasks and deadlines.
• Customer-focused approach and a growth mindset.

Nice to have

• Experience working with Japanese clients.
• Experience working in a multicultural team.

Culture & Benefits

• Hybrid-friendly work culture focused on employee well-being.
• Programs supporting financial, mental, physical, and social health.
• Career development tools, personalized goals, and continuous feedback.
• Access to certifications, coaching, hands-on experience, and learning opportunities with Microsoft, Google, and Amazon.
• Inclusive culture centered on belonging, empathy, and shared success.