7 часов назад
Business Process Executive (Customer Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Business Process Executive (Customer Support): Handling high-volume phone and email support for vehicle title, pick-up, and payment queries with an accent on accurate information delivery, communication, and service quality. Focus on managing 50–60 calls per day, maintaining support protocols, and completing a nine-hour night shift.
Location: Hyderabad, India; onsite, nine-hour night shift with two consecutive weekly days off
Company
operates a global online vehicle auction platform connecting vehicle sellers with more than 750,000 buyers across over 190 countries.
What you will do
- Handle approximately 50–60 incoming calls per day.
- Provide phone and email support for vehicle title, pick-up, and payment queries.
- Share accurate and relevant information with customers.
- Follow support protocols and monitor service quality.
- Maintain focus, discipline, and positive workplace communication.
Requirements
- 1–2 years of experience in a similar environment or role.
- Good understanding of English language and usage is required.
- Good learning, analytical, interpersonal, and communication skills.
- Training in call and email etiquette.
- Basic computer skills, including Microsoft Office applications and Outlook.
Culture & Benefits
- Work in a diverse, inclusive, and collaborative environment.
- Night-shift schedule with two consecutive weekly days off.
- Opportunity to take on additional responsibilities and contribute to process quality.
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