Senior Director, Business Development (Financial Services & Insurance)

Location: Remote, based in the United States; global vertical ownership and 30%–40% international travel required.

Company

hirify.global develops AI voice products used in contact centers at scale, supporting call quality, caller authentication, and regulated customer conversations.

What you will do

• Build the BFSI pipeline across banking, cards and payments, lending, mortgage servicing, collections, wealth, fintech, insurance, BPOs, and GCCs.
• Create and qualify enterprise opportunities, partner with Sales on handoff, and remain involved where senior relationships are important.
• Build relationships with financial-services executives, fraud and security leaders, operations teams, procurement stakeholders, and BFSI-focused outsourcers.
• Run demonstrations and create business cases tied to right-party contact, average handle time, first contact resolution, fraud loss, complaint volume, and cost to serve.
• Work with Sales, Customer Success, Marketing, and Product through negotiation, security review, onboarding, and deployment.
• Track procurement, fraud, authentication, offshore delivery, and regulatory trends and provide actionable intelligence to Product, Marketing, and Sales.

Requirements

• 12+ years in business development, enterprise sales, partnerships, or a senior operating role within banking, financial services, or insurance, or equivalent experience.
• Demonstrated success opening enterprise financial-services accounts and closing complex, multi-stakeholder deals.
• Direct bank, insurer, or financial-services BPO operating experience may substitute for a pure sales background.
• Active relationships across banks, card and payment providers, lenders and servicers, insurance carriers and TPAs, and BFSI-focused outsourcers and GCCs.
• Fluency in financial-services buying centers and terminology, including servicing, collections, right-party contact, disputes and chargebacks, claims handling, fraud operations, and caller authentication.
• Working knowledge of PCI DSS scope in contact centers, third-party risk review, and conduct rules governing customer calls.
• Ability to build business cases using real numbers and present strongly in English.
• Must be based in the United States and able to travel 30%–40%, including internationally.
• Comfort working across time zones with a global team; ability to build a vertical from a standing start and own a market independently.

Culture & Benefits

• Remote individual-contributor role reporting directly to the Chief Commercial Officer.
• Global scope across financial services and insurance markets.
• Frequent international travel and collaboration across time zones.
• Equal-opportunity workplace with a stated commitment to respect, empathy, and non-discrimination.

Hiring process

• Apply through the specified application form.
• Only shortlisted candidates will be contacted for the next stages.