Technical Support Engineer III (Linux/Networking)

Location: In-office in American Fork, Utah, United States. Candidates must be authorized to work in the U.S.

Company

hirify.global develops intelligent site technology, combining mobile solar-powered units with AI-driven software and an Agentic AI platform for safety, compliance, and operational visibility.

What you will do

• Own the resolution of complex and ambiguous escalations across cellular, LAN, and Linux-based systems on deployed units.
• Diagnose failures through log analysis, command-line investigation, and network tracing across devices, connectivity, and the platform.
• Coach tier I and tier II support agents through difficult troubleshooting cases.
• Identify recurring failure patterns and drive permanent fixes with software and cloud infrastructure engineering.
• Author and maintain runbooks, standard operating procedures, and diagnostic documentation.
• Represent Support in post-incident reviews, communicate with customers during severe incidents, and lead diagnostic tooling or automation projects.

Requirements

• 3+ years of experience in technical support engineering, escalation support, or a NOC-style role supporting deployed hardware or connected devices.
• Strong Linux command-line skills, including log, service, process, configuration, resource, and connectivity diagnosis.
• Working knowledge of TCP/IP, DNS, DHCP, routing, VPNs, and firewall behavior.
• Familiarity with cellular or LTE-connected devices, including signal quality, carrier behavior, APN, SIM configuration, and failover.
• Experience with root-cause analysis, runbook authoring, technical mentoring, and prioritization during multiple high-severity incidents.
• Technical certification or equivalent professional experience in Linux and network systems administration; U.S. work authorization required.

Culture & Benefits

• Flexible-first company with this role performed in the office alongside support, software, and cloud infrastructure teams.
• Comprehensive health, dental, and vision coverage.
• Retirement benefits with a 401(k) match of up to 4%.
• Flexible paid time off.
• Employment is subject to a drug screening and background check; some roles may require federal background checks and fingerprinting.