Senior Quality Manager - Customer Assurance (Manufacturing)

Location: Hagerstown, Maryland, United States; the role combines office-based duties with physical work in field or production environments.

Pay range: $118,700–$211,300 per year across U.S. locations.

Company

JLG, an hirify.global company, develops access-industry equipment, training, and support, including mobile elevating work platforms, telehandlers, utility vehicles, and accessories.

What you will do

• Lead customer quality assurance through issue containment, root-cause resolution, field communication, and warranty reduction.
• Integrate reliability and robustness into new product development and manufacturing launch activities.
• Lead APQP and ensure PFMEA, Control Plans, and Reaction Plans are embedded in manufacturing processes.
• Train and coach manufacturing teams in APQP, PFMEA, Control Plans, 8D, and Six Sigma problem-solving methods.
• Develop and institutionalize quality tools and best practices across manufacturing.
• Provide strategic quality guidance and serve as the highest level of escalation for complex quality issues.

Requirements

• Bachelor’s degree in operations management, engineering, or a related field.
• 8+ years of related work experience.
• Experience with Design for Reliability, Design for Robustness, or Design for Six Sigma.
• Experience deploying quality improvements in new product development processes.
• Strong analytical, project management, prioritization, communication, and interpersonal skills.
• Ability to work across office, field, and production environments, including standing, walking, climbing stairs, moderate lifting up to 50 pounds, and exposure to noise or varying temperatures.

Nice to have

• Master’s degree in reliability engineering or an equivalent engineering discipline.
• Certified Lean Six Sigma Black Belt; Master Black Belt certification is preferred.
• Experience managing large teams in a continuous improvement culture.

Culture & Benefits

• People-first culture focused on team member growth and success.
• Competitive total rewards package.
• Reasonable accommodations are available for qualified individuals with disabilities.
• Equal opportunity employment environment.