Analyst, Service Desk Technician

Location: New York, NY, United States; hybrid work policy. Some minimal travel may be required, occasionally at short notice.

Base compensation: $70,000–$93,000 annually, plus discretionary annual bonus and incentive compensation.

Company

hirify.global provides corporate services and technology, finance, human resources, and operations support to Blackstone Real Estate portfolio companies across North America, Europe, and Asia Pacific.

What you will do

• Research, resolve, and respond to technical support requests received by phone, email, voicemail, self-service, callbacks, and walk-ups.
• Install, configure, upgrade, troubleshoot, and replace PCs, printers, network components, operating systems, and software.
• Deploy and support company-issued mobile devices and maintain endpoint management, software distribution, asset management, remote-control, and antivirus services.
• Use ServiceNow to create, update, and close work-order tickets and customer profiles.
• Perform workstation compatibility testing, update distribution, compliance reporting, vulnerability identification, and corrective actions.
• Coordinate with service desk specialists and other support teams while managing user access, hardware assets, equipment disposal, and employment-related setup and removal activities.

Requirements

• Bachelor's degree in Information Systems or comparable experience.
• 0–3 years of IT support experience and the ability to work independently while managing competing priorities.
• Experience with Microsoft Active Directory, Exchange, Office 365, MS Teams, Windows Server, Windows 7/8/10/11, iOS, Android, and Microsoft Office.
• Excellent customer service and communication skills, including the ability to provide white-glove support in person and remotely.
• Availability to support local and traveling users, with some minimal travel required.
• Ability to regularly lift or move up to 50 pounds.

Nice to have

• Mobile device management and iPhone support.
• BitLocker encryption and VPN client experience.
• Mac support experience.

Culture & Benefits

• Collaborative and inclusive workplace focused on continuous learning and improvement.
• Hybrid work policy, productivity hours, Summer Fridays, and a Work From Anywhere Month.
• Health insurance, wellness benefits, retirement savings plan, paid holidays, and paid time off.
• In-house and external learning and development opportunities.
• Competitive compensation with eligibility for annual discretionary bonus and incentive compensation.