Client Relationship Director (Employee Benefits)

Location: Mendota Heights, Minnesota, United States. Full-time position with regular travel across multiple states; remote work may be required.

Salary: $85,000 annually

Company

hirify.global is an independent third-party administrator providing benefits administration and related services through more than 44 offices across the United States.

What you will do

• Manage a defined book of business, strengthening client relationships and executing account strategies.
• Set client expectations, coordinate service delivery, and pursue cross-sell, upsell, renewal, and fee-increase opportunities.
• Act as a liaison between benefit fund boards, plan professionals, participants, vendors, and internal operations teams.
• Coordinate contracts, amendments, benefit communications, financial statements, filings, and program changes.
• Monitor revenue, expenses, profitability, service quality, and compliance with regulatory and plan requirements.
• Mentor and develop staff while supporting operational improvement projects and resource management.

Requirements

• Associate’s degree in a business-related field; a Bachelor’s of Business Administration is preferred.
• At least 5 years of experience in client management, sales, or account management, including leadership experience.
• Experience in benefits, insurance, finance, third-party administration, and working with Taft-Hartley clients and plan professionals.
• Thorough knowledge of health and welfare benefit plans, retirement and benefits operations, claims, contracts, and regulatory procedures.
• Working knowledge of CRM systems such as Salesforce or Smartsheet and proficiency with Microsoft Word, Excel, and Outlook.
• Strong negotiation, communication, presentation, organizational, decision-making, mentoring, and conflict-resolution skills; willingness to travel as needed.

Culture & Benefits

• Health, vision, and dental coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and opportunities for professional growth.
• Work involves prolonged computer use, desk-based activity, interstate travel, and occasional lifting of up to 15 pounds.