MPP Program & Marketing Specialist (Marine)

Location: Fond du Lac, Wisconsin, United States; Workplace: Onsite; Travel: None

Salary: $62,800–$90,500 annually, plus eligibility for an annual discretionary bonus

Company

hirify.global is a global marine company, with Mercury Marine manufacturing and distributing marine propulsion systems, engines, services, and parts.

What you will do

• Establish eligibility requirements and pricing for extended-service engine coverage at different contract levels and durations.
• Explain product coverage options, inclusions, and exclusions to dealers, boatbuilders, and consumers.
• Research and resolve customer issues while providing support in a high-volume call center environment.
• Collaborate with the Customer Experience team and other departments on projects, testing, and departmental initiatives.
• Develop marketing materials for sales specials and promotional campaigns.
• Coordinate with state insurance regulatory agencies to ensure license paperwork is accurate.

Requirements

• 1–3 years of prior customer service experience.
• High school diploma or equivalent; a college degree is highly preferred.
• Excellent customer service, phone etiquette, and communication skills.
• Detail-oriented, able to multitask in a fast-paced, high-volume call center environment.
• Familiarity with company products and services and the ability to manage 40–50 calls per day.
• Applicants must already be authorized to work in the United States; visa sponsorship is not available now or in the future.

Nice to have

• College degree in Business Management or a related field.
• Computer literacy, troubleshooting skills, and knowledge of Microsoft Office.
• French or Spanish bilingual proficiency.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid vacation and a 401(k) plan with up to a 4% company match.
• Health Savings Account with a company contribution.
• Well-being program and product purchase discounts.
• Growth opportunities across hirify.global and its brands.