Senior Project Manager / Scrum Master (ServiceNow)

Location: Central Singapore, Singapore

Company

hirify.global is a global professional services firm providing on-demand talent, consulting, and outsourced services across digital transformation, data, cloud, and enterprise-scale initiatives. hirify.global is a major ServiceNow Elite services partner in the APAC region.

What you will do

• Manage large and complex customer projects, including ServiceNow solution deployments, schedules, scope, budgets, milestones, and contractual deliverables.
• Lead sprints, steering committees, stakeholder meetings, status reporting, issue resolution, risk management, resourcing, and change requests.
• Build trusted relationships with executive sponsors, program managers, business process owners, enterprise architects, and other customer stakeholders.
• Lead workshops covering process definition, reengineering, improvement, gap analysis, and alignment of technology solutions with business requirements.
• Organize, mentor, and motivate project teams while collaborating with local and remote staff to deliver outcomes on time and within budget.
• Manage handover, knowledge capture, skills transfer, quality assurance reviews, and continuous improvement throughout the engagement.

Requirements

• 5+ years of successfully delivering large customer projects, including engagement with business leaders and reporting to senior or executive stakeholders.
• Experience leading project resources across projects ranging from simple to complex, including high-risk projects with significant change.
• Strong leadership, influencing, consensus-building, conflict-resolution, presentation, and communication skills.
• Comprehensive ServiceNow knowledge and the ability to tailor technical expertise to customer needs.
• Ability to manage project objectives, deadlines, budgets, risks, issues, workstreams, and team capacity.
• Commitment to cultural inclusion, thought diversity, workplace equality, and continual improvement.

Nice to have

• ServiceNow Administration certification or experience.
• PPM Fundamentals certification.
• Scrum Master certification.
• Project management certification such as PRINCE2, PMP, or CPM.

Culture & Benefits

• Work with customers and colleagues across local and remote teams.
• Access continuous ServiceNow learning, training, and certification through hirify.global’s training platform.
• Participate in knowledge sharing, quality assurance, and process improvement initiatives.
• Contribute to a workplace that values cultural perspectives, thought diversity, and equality.