Trainer | Telco Account

Location: Onsite in Tarlac City, Philippines

Company

Technology and business process services provider specializing in artificial intelligence, automation, cloud engineering, advanced analytics, and customer operations.

What you will do

• Deliver and evaluate soft-skills and technical training for a telecommunications account.
• Create, facilitate, and revise training materials and documents.
• Run multi-week new-hire, blended, floor, BQM, nesting, and on-the-job training programs.
• Supervise, coach, and provide feedback to learners and trainees against performance metrics.
• Track new-hire progression, complete accurate reports, and implement improvement solutions.
• Communicate with clients and internal teams to understand needs and resolve issues.

Requirements

• At least 2 years of experience as a trainer.
• Strong English verbal and written communication skills; B2 English level required.
• Excellent working knowledge of Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Strategic approach to solution development and process improvement.
• Ability to build cross-functional networks, maintain confidentiality, and demonstrate professionalism.
• Willingness to work onsite in Tarlac and on shifting or graveyard schedules.

Culture & Benefits

• Work with supportive and goal-oriented colleagues.
• Use structured training, coaching, and certification activities to support learner development.
• Apply leadership, teamwork, flexibility, integrity, and customer-service skills in a client-focused environment.
• Full-time employment.